Support and Service

What do I do when I have questions about WinUtilities?

WinUtilities has been designed to be as user friendly as possible and informs you of possible problems in advance in many places, or prevents these mistakes entirely.

This page can help you if you should run into problems with the program that you cannot solve in spite of this.
 
Solutions to potential problems
Problem:
 I changed something in my system with WinUtilities, but want to undo this change.
 
Solution:
 If you have created an restore point for your system before you scan your computer, it is easy to undo your changes. open the utility and click the top Rescue button,  then select a corresponding date from list and click Restore button.
 
Problem:
 A WinUtilities module crashes repeatedly or does not work correctly.
 
Solution:
 First check that you have the latest version of WinUtilities. If you do not, update to the latest version and see if the problem persists.  If this does not correct the problem, please note the exact error message and contact our technical support.
 
Important technical support information

If the solutions suggested above do not help you and you wish to contact our technical support, you should be at your computer, and should have the following information ready:
 
The version number of WinUtilities(you can find this number by clicking the Help & About Dialog).
 
Your Windows version and information on any updates that you have installed.
 
The hardware and software you are using.
 
The exact wording of any error messages.
 
A description of the problem and the steps that caused the problem.
 
Technical support

You have a number of options for obtaining support for WinUtilities. Please follow the instructions in the following list so that we can help you solve your problem as quickly as possible.
 
If you have access to the Internet, visit our online support site. There, you can find information on current problems and a list of frequently asked questions with detailed answers.
 
If you cannot find an answer to your question on this site, please send us an e-mail to our support team at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Go to top